Penang has achieved a cashless transaction adoption rate of 97.92 per cent, cementing its position as one of Malaysia’s leading states in digital payment usage.
State Local Government and Town and Country Planning Committee chairman H’ng Mooi Lye said the figure reflects the success of the state government’s digitalisation push, particularly in expanding cashless services across local authorities.
Payments for taxes, compounds, business licences and other government services can now be processed more efficiently through digital platforms, he added.
“The 97.92 per cent cashless transaction rate clearly reflects the high level of public confidence and acceptance of digital payment systems,” H’ng said at the Penang Public Sector Cashless Transformation Awards 2025.
“In line with the state government’s aspirations, cashless implementation has become a key driver in accelerating inclusiveness, while strategic cooperation continues to be strengthened and awareness efforts intensified.”
He described the milestone as a significant step towards Penang’s goal of becoming a fully cashless state by 2030, noting that the ambition signals both technological advancement and the state’s readiness to adapt to the rapidly evolving global digital economy.
H’ng acknowledged ongoing challenges including cybersecurity risks, online fraud and the need to ensure no group is left behind in the digital shift.
Efforts will continue to focus on strengthening system security, enhancing digital literacy and ensuring digitalisation initiatives remain inclusive and comprehensive, he added.
Twenty-four departments and agencies were recognised at the event for their commitment to driving the state’s cashless campaign, which has improved government revenue collection efficiency, reduced reliance on physical transactions and accelerated service delivery.
Source: Bernama
