Dao by Dorsett Puteri Cove has named Gerard Chan as its General Manager, marking his return to the luxury segment and placing him at the helm of the brand’s soft launch in Malaysia.
Chan brings a career built across premium and midscale hospitality, with a reputation for ethical leadership and team development. His appointment signals the brand’s intent to position Puteri Cove as a reference point for purposeful hospitality in the region.
Beyond operations, Chan is known for a distinctive communication style. He crafts signature bios, Roman-inspired mottos, and emblematic phrases that speak to authenticity and vision, an approach that has become part of how he shapes hotel culture and guest experience.
His focus at Puteri Cove centres on balancing commercial performance with community impact, a priority he carries into the luxury segment as the property moves from soft launch toward full operations.
Chan has guided hotel openings before, but his work at Dao by Dorsett represents a step into a brand defined by modern luxury living. The property’s positioning within Puteri Cove, a mixed-use waterfront development in Johor, gives him a platform to test that ambition at scale.
Dorsett’s Dao brand, which targets design-conscious travellers seeking experience-led stays, is expanding its footprint across Southeast Asia. The Malaysia soft launch adds a key node to that network, with Chan responsible for translating the brand’s identity into day-to-day guest rituals.
